Back to Home

Support & Help Center

Welcome to the BudgetMe support page. We are dedicated to providing you with a secure and seamless budgeting experience. Below you will find answers to common questions and ways to contact us.

Need Direct Assistance?

If you encountered a bug or have a feature request, please email our support team.

Email Support

Average response time: 24-48 hours

Troubleshooting

Face ID isn't working

If you are unable to unlock the app:

Ensure you have granted Face ID permissions to BudgetMe in your iPhone Settings (Settings > BudgetMe > Face ID).
If the app is stuck, force quit the app and try reopening it.
As a failsafe, you can always use your 4-digit passcode if Face ID fails.

My Recurring Expenses aren't showing up

Recurring expenses are generated based on the "End Date" you selected. If they are missing for a future month, navigate to that month in the dashboard to trigger the generation of new items.

Frequently Asked Questions

Q: Is my data backed up to the cloud?

A: Your data is stored locally on your device. However, if you have iCloud Drive enabled for your device, Apple may automatically back up your app data to your personal iCloud account. We (the developers) do not have access to this data.

Q: Can I export my data?

A: Currently, BudgetMe is designed for on-device tracking. We are working on a CSV export feature for a future update.

Q: I forgot my passcode. What do I do?

A: For your security, we cannot reset your passcode remotely because we do not store it. If you are locked out, you will need to delete and reinstall the app. Warning: This will delete your locally stored budget history unless you have a device-level backup.

Q: Is the app free?

A: Yes! BudgetMe is completely free to use with no hidden subscriptions.