Support — Batch Compress Videos

Technical Support

For bug reports or feature requests, email us. To help us resolve issues faster, please include:

Device Model (e.g., iPhone 15 Pro)
iOS Version (e.g., iOS 17.4)
Approximate size of the video files being processed

Email Support

Quick Fixes

Permission Errors: If you cannot select videos, go to Settings > Privacy & Security > Photos and set access for Batch Compress Videos to “Full Access” (or allow “Selected Photos”).
Export Failures: Compression can require free space for temporary files. If exports fail, free up storage and try again.
App Freezing: If the app becomes unresponsive, force close and relaunch to clear the internal task queue.

Frequently Asked Questions

Does Batch Compress Videos preserve my video metadata?

Batch Compress Videos is designed to preserve original creation dates, and may preserve GPS location metadata when available, so your compressed videos remain organized in Photos.

Why does my phone get warm during compression?

Video encoding is CPU/GPU intensive. It’s normal for your device to get warm during large batches. For long sessions, consider plugging into power.

Does the app work in the background?

iOS may reduce performance when an app is in the background. For best speed and reliability, keep Batch Compress Videos open during compression.

Where are my compressed videos?

Compressed videos are exported back to your Photos library. If you chose to delete originals after a successful batch, originals may move to “Recently Deleted” in Photos.